Mobile Integrated Solutions

Hi Wes,

I recently purchased a new modem/router from Arris. Its model SBG6782-AC. I am having trouble getting the isy to sync with Mobilinc. I know it must be in the settings, but I think I have them in correctly. Any know issues with this or any suggestions?

Thanks!

Steve

Hi Steve,

After replacing the router did you reboot your ISY?

Are you using MobiLinc Connect or a direct IP address?

If direct IP can you log into the ISY from a PC/MAC using the Admin Console?

Wes

Hi Wes,

Yes, I did reboot the router and I am using a direct ip address to connect. I've had no problems in the past. I can also log into the admin console on my PC. Any suggestions?

Thanks!

Steve

Hi Steve,

Please send me the following to: support@mobilinc.com

1. Screenshot of your MobiLinc->Settings->Lighting Controller page.
2. Screenshot of your ISY Admin Console->Configuration tab.

Confirmation that the mobile device is connected to the same Wi-Fi network as your ISY and that the Wi-Fi network is not a guest network.

Wes