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Alexa will not recognize one name for my light

PostPosted: Tue Jun 04, 2019 5:32 pm
by psychopet
I have multiple devices that I use with Alexa vocal commands. All of a sudden 1 of my lights stop being recognized by alexa. I have changed the name in the Mobilinc app, I changed the name in the ISY and the Moblilinc app, resynced with the ISY and then it works once, and only once. I have been round and round and it only works once. Please help

Re: Alexa will not recognize one name for my light

PostPosted: Tue Jun 04, 2019 6:15 pm
by AdminWes
Hi psychopet,

If your ISY is running 4.x firmware and change the spoken name in the Admin Console, make sure to click "Save" on the Program tab. This signals MobiLinc Connect to resync your ISY and update Alexa.

Full directions here: http://mobilinc.com/features/echo/

Wes

Re: Alexa will not recognize one name for my light

PostPosted: Tue Jun 04, 2019 6:38 pm
by psychopet
Sorry, I finnally figured out where the problem was, it was in the alexa.amazon.com smarthome/devices. I got it fixed. I just had to delete it there and then rediscover it.