Icons Do Not Always Respond When Clicked

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Icons Do Not Always Respond When Clicked

Postby Wingman1487 » Mon Jan 21, 2013 7:51 pm

I'm using the HTC Droid DNA and when I go into the application > My Devices and I click on the icons I have to click them several times before they respond. Anyone else see this?
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Re: Icons Do Not Always Respond When Clicked

Postby AdminWes » Tue Jan 22, 2013 5:50 am

Hi Wingman1487,

Are you using the SmartLinc or the ISY-99x INSTEON controller?

Wes
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Re: Icons Do Not Always Respond When Clicked

Postby Wingman1487 » Tue Jan 22, 2013 10:34 am

Hi Wes,

I'm using the ISY994i/IR Pro.
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Re: Icons Do Not Always Respond When Clicked

Postby AdminWes » Tue Jan 22, 2013 11:38 am

Can you compare the performance of turning devices on and off against the Admin Console when you turn devices on and off through that Java interface?

When we've seen this, the ISY is usually attempting to send the ON or OFF commands, but it's taking several seconds to do so. Could indicate that there's communication issues in the INSTEON network due to noise or in worse cases, indicate that there's a problem with the PLM.

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Re: Icons Do Not Always Respond When Clicked

Postby Wingman1487 » Tue Jan 22, 2013 10:06 pm

I compared with both the console a Samsung SIII and both respond instantaneous with no issue.
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Re: Icons Do Not Always Respond When Clicked

Postby AdminWes » Wed Jan 23, 2013 5:51 am

I can't say we've seen Android device specific behavior such as this. It would be good to hear from others if this is a common problem on just the HTC DNA.

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