mobilinc pro no longer shows correct device status

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mobilinc pro no longer shows correct device status

Postby antonioak » Mon Mar 16, 2015 11:21 am

I originally set this up and everything worked fine.

Somehow it eventually stopped working. No whenever I launch mobilinc on my android phone, I don't get any status for my devices. I can however control devices. I can turn a light on/off, but the status will never update in the mobilinc app.

Today I tried updating the firmware on my ISY and I also checked to make sure I had the latest version of MobiLinc on my android phone. Still no luck.
antonioak
 
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Re: mobilinc pro no longer shows correct device status

Postby AdminWes » Tue Mar 17, 2015 6:41 am

Hi antonioak,

To start troubleshooting this, can you send us your ISY's error log to: support@mobilinc.com?

Wes
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