Error message

Post any feedback or questions you have regarding the MobiLinc Connect Service!

Error message

Postby JeffatSRF » Thu Mar 08, 2012 12:38 pm

This is just what I have been waiting for. I've had MobiLinc for iPad and IPhone for at least a year, and while I can easily connect through my home network, I have never been able to access my ISY99 via the internet.

However, when trying to install the module to the ISY I am getting the following error message:

TCP client DNS error (www.homeorchestrator.com)

and

NTP server DNS error (pool.ntp.org)

I am using a Firefox browser on my iMac with Lion OSX. I tried shutting the browser and restarting. That didn't help. I do get the correct message on start up. "Would you like to proceed with the following Module actions? Portal Intergration - MobilLinc Connect (21073) - - To Be Installed? Any ideas? I don't see anything on the Universal Devices forum.
JeffatSRF
 
Posts: 1
Joined: Thu Mar 08, 2012 12:25 pm
Location: New York

Re: Error message

Postby AdminWes » Thu Mar 08, 2012 1:35 pm

Hi JeffatSRF,

This looks like it's maybe a communication issue back to the UDI servers to install the add-in module. If you email: support@universal-devices.com directly with what you put here in your posting, they'll be in the best position to offer a path forward.

Please let me know if this path does not resolve the problem for you.

Wes
AdminWes
Site Admin
 
Posts: 2128
Joined: Sat Feb 07, 2009 2:52 pm


Return to Feedback

Who is online

Users browsing this forum: No registered users and 2 guests

cron