not connecting to ISY

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not connecting to ISY

Postby jwarner964 » Thu Sep 04, 2014 1:58 pm

HI
For some reason I cant connect to my ISY with my phone, tried a few things but nothing works, deleted my app and reinstalled it, rebooted my ISY and internet, any help
jwarner964
 
Posts: 2
Joined: Sat May 10, 2014 7:19 am

Re: not connecting to ISY

Postby jwarner964 » Thu Sep 04, 2014 2:01 pm

just some more info I have been using it for about 6 months and it was working fine, my ISY lost power and after that and when the trouble started, I was also writing amnd testing some new programs
jwarner964
 
Posts: 2
Joined: Sat May 10, 2014 7:19 am

Re: not connecting to ISY

Postby AdminWes » Fri Sep 05, 2014 7:36 am

Hi Jeff,

I responded to your support email. Please respond back via email if you are still experiencing issues this morning.

Wes
AdminWes
Site Admin
 
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Re: not connecting to ISY

Postby pmouli » Mon Sep 22, 2014 6:24 pm

I appear to be having the same problem - I'm not able to connect to the ISY on any of my devices. It was working just (for 6+ months) until last week.
pmouli
 
Posts: 1
Joined: Mon Sep 22, 2014 6:23 pm

Re: not connecting to ISY

Postby AdminWes » Tue Sep 23, 2014 6:30 am

Hi pmouli,

Here are the things we recommend especially the last option:

- If your ISY is DHCP IP assigned (default) please reboot your network equipment including your router and modem, and then reboot your ISY. Wait 5 minutes and try MobiLinc again.
- If your ISY is fixed IP assigned, please use the Google Open DNS IP for the ISY's DNS IP address: 8.8.4.4
- Try updating your ISY to the latest Release Candidate 4.2.15: http://forum.universal-devices.com/topi ... available/

Wes
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Site Admin
 
Posts: 2134
Joined: Sat Feb 07, 2009 2:52 pm


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