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not connecting to ISY
Posted:
Thu Sep 04, 2014 1:58 pmby jwarner964
HI
For some reason I cant connect to my ISY with my phone, tried a few things but nothing works, deleted my app and reinstalled it, rebooted my ISY and internet, any help
Re: not connecting to ISY
Posted:
Thu Sep 04, 2014 2:01 pmby jwarner964
just some more info I have been using it for about 6 months and it was working fine, my ISY lost power and after that and when the trouble started, I was also writing amnd testing some new programs
Re: not connecting to ISY
Posted:
Fri Sep 05, 2014 7:36 amby AdminWes
Hi Jeff,
I responded to your support email. Please respond back via email if you are still experiencing issues this morning.
Wes
Re: not connecting to ISY
Posted:
Mon Sep 22, 2014 6:24 pmby pmouli
I appear to be having the same problem - I'm not able to connect to the ISY on any of my devices. It was working just (for 6+ months) until last week.
Re: not connecting to ISY
Posted:
Tue Sep 23, 2014 6:30 amby AdminWes
Hi pmouli,
Here are the things we recommend especially the last option:
- If your ISY is DHCP IP assigned (default) please reboot your network equipment including your router and modem, and then reboot your ISY. Wait 5 minutes and try MobiLinc again.
- If your ISY is fixed IP assigned, please use the Google Open DNS IP for the ISY's DNS IP address: 8.8.4.4
- Try updating your ISY to the latest Release Candidate 4.2.15: http://forum.universal-devices.com/topi ... available/Wes