Geofence Troubleshooting

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Geofence Troubleshooting

Postby Katsin » Sat Nov 14, 2015 11:33 am

Hello.

I am new to ISY, Insteon and MobiLinc usage. I have had good success with initial setup of the Isy and Insteon devices and connecting Mobilinc locally but now that I am giving geofencing a try I am having trouble.

I am running Mobilinc on iOS9, ISY firmware 4.3.26 and trying out MobiLinc Connect. I basically modeled my first geofence after Wes' video here:
https://mobilinc.com/features/geofence/

and followed all of the preference suggestions regarding privacy, radius, notifications and background refresh. When I manually change the ISY state variable set up through Mobilinc location settings on either my Isy console or through Mobilinc I do see notifications get pushed but when I leave my home or return I get no notifications and the variable state does not appear to change.

Can you offer suggestions on how I should proceed to troubleshoot this further?

Thank you
Katsin
 
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Re: Geofence Troubleshooting

Postby AdminWes » Sun Nov 15, 2015 5:03 pm

Hi Katrin,

Did you follow all the guided steps under "How Can I Tell if it's Working?"
http://mobilinc.com/features/geofence/

Everything we know about how to troubleshoot geo-fencing is on our website.

Wes
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Re: Geofence Troubleshooting

Postby Katsin » Mon Nov 16, 2015 7:25 pm

I deleted the geofence variables in Mobilinc and re-generated them and had good experiences with the geofences triggering today though it looks like they will still need some radius tuning. Although I don't think it contributed to an improvement, I renamed our iPhones so apostrophes wouldn't appear in the geofence state variables.

Thank you.
Katsin
 
Posts: 2
Joined: Sat Nov 14, 2015 11:21 am

Re: Geofence Troubleshooting

Postby AdminWes » Tue Nov 17, 2015 6:54 am

Thanks Katsin!

Wes
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