Hi jkh21,
I responded to your support email, reproduced here for everyone else:
Please try the following (especially the port forward rule removal):
- If your ISY is DHCP IP assigned (default) please reboot your network equipment including your router and modem, and then reboot your ISY. Wait 5 minutes and try MobiLinc again.
- If your ISY is fixed IP assigned, please use the Google Open DNS IP for the ISY's DNS IP address: 8.8.4.4
- Try updating your ISY to the latest ISY firmware 4.5.1 or later:
http://forum.universal-devices.com/topi ... -official/ - If you have any port forward rules setup in your router that point to the ISY, please turn these off.
- If you open the ISY’s Admin Console and go to Help->About and see that “Internet Access” is “Enabled”, go to File->Disable Internet Access to turn off. This is a UPnP feature that is opening up a port forward rule in the router. This should be “Disabled” for MobiLinc Connect.
If after performing the above your ISY does not reconnect, please send me the following:
- A screenshot of the ISY’s Admin Console->Help->About page.
- The ISY’s Error Log
Wes