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Alexa doesn't recognize Kwikset lock

PostPosted: Fri Nov 27, 2020 11:03 am
by erodrigu
I added a Z-wave Kwikset door lock to my set-up. The lock shows on the MobiLinc app but not on the Alexa app. No problems with other Z-wave devices showing on the Alexa app. :?:

Re: Alexa doesn't recognize Kwikset lock

PostPosted: Mon Nov 30, 2020 9:34 am
by AdminWes
Hi erodrigu,

Add your spoken name to the door lock via the Admin Console: https://mobilinc.com/features/echo/

Wes

Re: Alexa doesn't recognize Kwikset lock

PostPosted: Mon Nov 30, 2020 10:43 pm
by erodrigu
I added name to door lock (Garage Door Lock) in Notes, hit save,then Save again in Programs. Waited 5 minutes, the activity lights had stopped blinking in less than a minute; then said "Alexa, discover devices". Alexa did not discover any new devices. Any suggestions?

Re: Alexa doesn't recognize Kwikset lock

PostPosted: Tue Dec 01, 2020 8:07 am
by AdminWes
Please send me a screenshot of your Admin Console->Help->About page to support@mobilinc.com and reference this post.

Wes

Re: Alexa doesn't recognize Kwikset lock

PostPosted: Tue Dec 01, 2020 10:06 am
by erodrigu
erodrigu wrote:I added name to door lock (Garage Door Lock) in Notes, hit save,then Save again in Programs. Waited 5 minutes, the activity lights had stopped blinking in less than a minute; then said "Alexa, discover devices". Alexa did not discover any new devices. Any suggestions?


I repeated the process before going to bed, & this morning the lock shows on the Alexa app. When I click on the Garage Door Lock I get an error message: There is a problem with Garage Door. Please check on your lock. I sent you the screenshot you requested. BTW the version of the ISY (4.8) I have, can only lock the door.