It's possible the upload bandwidth of your internet connection can't support what the camera is trying to send. To investigate this, run a bandwidth test on a computer local and see what your upload capability is. Something like: http://www.speedtest.net/
Then, change the camera's settings to be under the upload bandwidth requirements.
In all likeliness, there is a settings issue somewhere that's the problem instead. Please send the following to email@example.com
so I can help:
- Screenshot of your camera’s settings page. You can take a screenshot on iOS devices by pressing the top power button and the bottom home button at the same time.
IP Camera Tool:
- Screenshot of your IP Camera discovery tool running on your PC or MAC showing your discovered IP Camera.
- A screenshot of your IP Camera in a web browser showing the camera’s address when you are connected from a PC/MAC.
The results of going to: https://www.google.com/?gws_rd=ssl#q=what+is+my+ip
Finally, please provide a screenshot of your router’s port forward page showing the routing to your camera.