Camera app

Post any feedback and comments you have on our IP Camera support.

Camera app

Postby sccestaro » Wed Apr 01, 2015 6:44 am

Hello,

I'm using the camera app to control my camera. On tilt and pan, the track ball keeps getting stuck while adjusting the view angle. Any suggestions?

Thanks!
sccestaro
 
Posts: 12
Joined: Sun Jan 18, 2015 10:43 am

Re: Camera app

Postby AdminWes » Wed Apr 01, 2015 7:59 am

Hi there,

Try double-tapping the home button and swipe MobiLinc away to close it. Then reboot your iOS device and try MobiLinc again to see if the issue persists.

Wes
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Re: Camera app

Postby sccestaro » Wed Apr 01, 2015 11:36 am

Hi Wes,

Thanks but, I've tried that a few times already with no luck. Any other suggestions?

Thanks!
sccestaro
 
Posts: 12
Joined: Sun Jan 18, 2015 10:43 am

Re: Camera app

Postby AdminWes » Wed Apr 01, 2015 5:19 pm

Unfortunately no other suggestions....very odd indeed. It should just "spring" back into place after you release your finger from the screen.

What is your iOS device and what OS version are you running?

Wes
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Re: Camera app

Postby sccestaro » Wed Apr 01, 2015 5:32 pm

Iphone 6 with iOS 8.2. I'll try to delete and reload the app.
sccestaro
 
Posts: 12
Joined: Sun Jan 18, 2015 10:43 am

Re: Camera app

Postby AdminWes » Thu Apr 02, 2015 6:18 am

Thanks. We have that combination of device/OS here and can't reproduce it.

Let me know if the reinstall helps or not.

Wes
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Posts: 2064
Joined: Sat Feb 07, 2009 2:52 pm


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