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Camera app

PostPosted: Wed Apr 01, 2015 6:44 am
by sccestaro
Hello,

I'm using the camera app to control my camera. On tilt and pan, the track ball keeps getting stuck while adjusting the view angle. Any suggestions?

Thanks!

Re: Camera app

PostPosted: Wed Apr 01, 2015 7:59 am
by AdminWes
Hi there,

Try double-tapping the home button and swipe MobiLinc away to close it. Then reboot your iOS device and try MobiLinc again to see if the issue persists.

Wes

Re: Camera app

PostPosted: Wed Apr 01, 2015 11:36 am
by sccestaro
Hi Wes,

Thanks but, I've tried that a few times already with no luck. Any other suggestions?

Thanks!

Re: Camera app

PostPosted: Wed Apr 01, 2015 5:19 pm
by AdminWes
Unfortunately no other suggestions....very odd indeed. It should just "spring" back into place after you release your finger from the screen.

What is your iOS device and what OS version are you running?

Wes

Re: Camera app

PostPosted: Wed Apr 01, 2015 5:32 pm
by sccestaro
Iphone 6 with iOS 8.2. I'll try to delete and reload the app.

Re: Camera app

PostPosted: Thu Apr 02, 2015 6:18 am
by AdminWes
Thanks. We have that combination of device/OS here and can't reproduce it.

Let me know if the reinstall helps or not.

Wes