GeoFence inconsistency

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Re: GeoFence inconsistency

Postby AdminWes » Thu Dec 01, 2016 6:54 am

Hi BlackSheep,

Are you using our MobiLinc Connect service, a direct IP, or ISY Portal to connect to your ISY? MobiLinc Connect is the best option and recommended way to connect. ISY Portal is not supported.

For the iBeacon detection, if iOS isn't informing MobiLinc about the iBeacon status (INSIDE/OUTSIDE) then the UUID and/or the major minor numbers don't match the beacon's settings. Can you send me screenshots to: support@mobilinc.com of the following:

- Screenshot of the iBeacon setup in MobiLinc showing the UUID and the major/minor numbers.
- Screenshot of the iBeacon's manufacturer's app that show the actual iBeacon's UUID and major/minor numbers.

The best way to test iBeacons is once the UUID/Major/Minor numbers are confimred and saved in MobiLinc, with BlueTooth ON in your iPhone, turn off power to the iBeacon for 5 minutes. Then, after 5 minutes, power on the iBeacon next to your iPhone running MobiLinc looking at your iBeacon screen. Within about 60 seconds (can be and usually is faster), you should see MobiLinc respond to iOS telling it that your iPhone is now INSIDE of your iBeacon.

Wes
AdminWes
Site Admin
 
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Re: GeoFence inconsistency

Postby BlackSheep » Tue Dec 13, 2016 6:26 am

Hi Wes,

Sorry for the slow reply, I have been away from home for the past few weeks. I will send you an email with the screenshots you asked for here in a few minutes.

To answer your question, I use the ISY Portal to connect to my ISY. If I could be more confident in the geofencing working, I would happily subscribe to the Connect service. I can see in the Mobilinc app that the boundary crossing have not registered in the app itself (I'm sure due to the iOS not informing the app of the change), so I don't understand how changing the link from the app to the ISY would change anything if the problem is with the app itself.

I have tested the beacon as you suggested, and it works fine each time it is tested. The problem I am experiencing is inconsistent. It will sometimes report correctly, then other times it will not. I left home and went out of town for a few weeks, and it took the app three days before it finally showed that I was OUTSIDE. The problem occurs more when I return home, where mobilinc will still show me OUTSIDE, even though the beacon app shows correctly that I am within range.

Thanks for all your help trying to figure these problems out.
BlackSheep
 
Posts: 4
Joined: Sun Nov 20, 2016 11:49 am

Re: GeoFence inconsistency

Postby AdminWes » Tue Dec 13, 2016 6:59 am

Thanks BlackSheep,

I received your email with the screenshots. OK, first off, ISY Portal does not support all MobiLinc features. We do not recommend ISY Portal and MobiLinc is definitely not compatible with their portal product. Especially when it comes to working with ISY variables. Their portal does not support variable changes that MobiLinc makes to the ISY.

So, first change is to change your MobiLinc configuration to use MobiLinc Connect instead. It's free for 30 days, no commitment to try just to prove to yourself that the iBeacon and geo-fence changes will indeed update a variable on your ISY. Plus, you'll gain all sorts of new features the ISY Portal can't provide like push notifications, Today View, etc.

For the other issue with the iBeacon sometimes not showing INSIDE or OUTSIDE in a timely mannor, this is an iOS issue. iOS 10 has had major issues with Bluetooth. So, first off, make sure you are running the very latest of iOS 10. If you are, then reboot your iPhone. Test the iBeacon by keeping MobiLinc open on your iBeacon screen and remove power from the iBeacon. After 30-60 seconds you should see the status change to OUTSIDE. Then apply power to the iBeacon. In most cases you should see INSIDE in about 20 seconds. Sometimes it can take a few minutes. By leaving the iPhone's screen on, you'll get the best chance at a quicker response from iOS here.

Hopefully this helps,
Wes
AdminWes
Site Admin
 
Posts: 2014
Joined: Sat Feb 07, 2009 2:52 pm

Re: GeoFence inconsistency

Postby BlackSheep » Tue Dec 13, 2016 3:55 pm

Thanks Wes! I will signup for the Connect service demo and keep my fingers crossed for some improvement.
BlackSheep
 
Posts: 4
Joined: Sun Nov 20, 2016 11:49 am

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