Mobile Integrated Solutions

I'm not an expert but have navigated port forwarding etc before.

Problem when connecting using dns from remote location using iPhone everything seems to work until "parsing address 22 15 78 1". After a few minutes it times out. 22 15 78 is a keypad controller.

Strange thing is that MobiLinc syncs fine using the ip address https://xxxxx:port, just not https://dns.xx:port.

I can log onto the ISY from a remote computer using a browser and https://dns.xx:port just not with the phone and Mobilinc.

Hope that makes sense

Hi Kelly,

That is indeed a strange behavior. If the external IP address works but the DNS does not, then I suspect the network DNS server or domain name resolution server isn't providing your iOS device with reliable DNS.

To MobiLinc, there's no difference between an IP or a DNS address. Both get submitted to iOS to connect to to download info from the ISY regardless of their type. It sounds like there might be a network domain lookup failure that is happening in the middle of the sync process (there are a lot of individual network requests that happen during a sync).

One thing to try is to use a DNS provider like Google's open DNS: 8.8.4.4 or 8.8.8.8 for your iOS DNS Wi-Fi settings and see if that helps.

Wes