All,
I'm assuming both responses are NOT using MobiLinc Connect, correct? If you are directly connecting to your ISY, the most common reason is the ISY has received an updated (and different IP) from your router thus breaking the port-forwarding rules established in the router. OR your ISP as changed your router's external IP Address and needs to be updated in MobiLinc.
You can verify your external IP by going to:
http://whatismyip.com from a local PC.
Also, please check the router's port forward table and confirm that the ISY's IP address and port still are in aliment with the actual ISY's IP and port settings.
I would highly recommend that you change over to using MobiLinc Connect as MobiLinc Connect was designed to be tolerant of changing IP addresses both at the ISY level and at your network ISP level. Also, there are no network settings to configure which allows you to close your open network ports that expose your ISY to the internet.
To get started with MobiLinc Connect, please launch MobiLinc while you are on your local network and go to My Settings->Lighting Controller->Host Type and select MobiLinc Connect. Follow the instruction on creating a new account.
If you would like to have me help to diagnose the direct connect problem, please send the following to
support@mobilinc.com:
MobiLinc Lighting Controller Settings:
Local IP:
Local Port:
Secure IP:
Secure Port:
Connect Method:
Host Type:
Router Settings:
External IP address:
Port forward IP:
Port forward Port:
ISY Settings:
IP Address:
HTTP Port:
HTTPS Port:
Wes