Hello everyone.
I am using a 994pro with Insteon. Mobilinc Portal, and Orchestrated Mobilinc.
System was installed in mid 2015; push notifications worked well using the subscription portal. Some notifications were slow to come through on my iPad on wifi and sometimes didn't come through at all. On my iPhone, cellular or wifi , the push notifications almost always came through quickly.
Two days ago the NOTIFICATIONS SIMPLY STOPPED and haven't worked since.
Customer support answered one email and then went dark (too busy?).
Subscription service is $29.00 per year and I believe Mobilinc now runs their own push server.
Portal shows registered and active within the UD admin console while internet connection has always shown disabled. Customers service said in the one email that I was connected to their service.
This is exactly why I am worried about cloud servers...when they go down you just have to sit there and wait for customer service....grrrr. I am going to try and disable the portal and just go the old school way of port-forwarding etc.; at least I can troubleshoot that.
I have full two way control with instant updates through Orchestrated Mobilinc.
I have installed Orch Mobilinc on the wife's phone as a new install and still nothing...not a peep of a notification. I have also cycled the power on the 994 several times. What else could it be other than their server not firing a push? All three of my devices, two of which stopped at the same time and one new install that has never worked(wife's phone), have complete two way communication but NO push notification.
So, as I suspected, if you purchase the portal service with concerns of cloud stability your concerns are valid.
Wes, one of the site admins seems to always answer questions but he's only one guy and who knows if he has a family etc and simply can't get to all the emails etc.
So in summary, any help is appreciated, I'm off to try and remove the portal and just start port forwarding. If I can get it working I guess I'll try and get a partial refund on the cloud portal service (unlikely).
We use this device for security after several break-ins we are now sitting in the dark.
Cheers.