Are you using our MobiLinc Connect service, a direct IP, or ISY Portal to connect to your ISY? MobiLinc Connect is the best option and recommended way to connect. ISY Portal is not supported.
For the iBeacon detection, if iOS isn't informing MobiLinc about the iBeacon status (INSIDE/OUTSIDE) then the UUID and/or the major minor numbers don't match the beacon's settings. Can you send me screenshots to: firstname.lastname@example.org
of the following:
- Screenshot of the iBeacon setup in MobiLinc showing the UUID and the major/minor numbers.
- Screenshot of the iBeacon's manufacturer's app that show the actual iBeacon's UUID and major/minor numbers.
The best way to test iBeacons is once the UUID/Major/Minor numbers are confimred and saved in MobiLinc, with BlueTooth ON in your iPhone, turn off power to the iBeacon for 5 minutes. Then, after 5 minutes, power on the iBeacon next to your iPhone running MobiLinc looking at your iBeacon screen. Within about 60 seconds (can be and usually is faster), you should see MobiLinc respond to iOS telling it that your iPhone is now INSIDE of your iBeacon.