Expired account but not expired

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Expired account but not expired

Postby DCinGA » Wed Apr 28, 2021 4:10 am

Hi. I'm using MobiLinc HD on iOS. When prompted, I renewed my annual subscription service inside the app a week before it expired. As of Monday the app now says my subscription has expired and I received an email with the same message. The service has stopped working. Using the restore button under subscription options creates a long delay eventually with an error message 'Could not reach MobiLinc Connect registration servers. Please try again later.' I've emailed support@mobilinc.com for 2 days but no response. I don't know another way to contact anybody for help. I even tried subscribing again. Now I've been charged twice but still no difference. Any ideas what might be going on? Thanks!
DCinGA
 
Posts: 1
Joined: Wed Apr 28, 2021 3:19 am

Re: Expired account but not expired

Postby AdminWes » Thu Apr 29, 2021 10:50 am

Hello,

My apologies for the deled response. I've responded to your support email this morning. Please review the reconnection steps and let me know if you have any other issues.

Wes
AdminWes
Site Admin
 
Posts: 2152
Joined: Sat Feb 07, 2009 2:52 pm


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