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Expired account but not expired

PostPosted: Wed Apr 28, 2021 4:10 am
by DCinGA
Hi. I'm using MobiLinc HD on iOS. When prompted, I renewed my annual subscription service inside the app a week before it expired. As of Monday the app now says my subscription has expired and I received an email with the same message. The service has stopped working. Using the restore button under subscription options creates a long delay eventually with an error message 'Could not reach MobiLinc Connect registration servers. Please try again later.' I've emailed for 2 days but no response. I don't know another way to contact anybody for help. I even tried subscribing again. Now I've been charged twice but still no difference. Any ideas what might be going on? Thanks!

Re: Expired account but not expired

PostPosted: Thu Apr 29, 2021 10:50 am
by AdminWes

My apologies for the deled response. I've responded to your support email this morning. Please review the reconnection steps and let me know if you have any other issues.