Orchestrated MobiLinc app crashes

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Orchestrated MobiLinc app crashes

Postby jayhir » Fri Dec 21, 2018 4:40 pm

I have ISY994i + Insteon PLM + z-wave module and setup Orchstrated Mobilinc on my iphone 7 recently. The app worked fine for few days and I do have touch ID enabled login. However, last few days the app starts but disappears instantly. The process however is probably running in the background as double click on the iPhone home button still shows OrchMobilLinc, but can't activate it.

Not sure if the issue I am facing started only after the latest ios update. I also tried disabling password autofill in touch id settings and that is not making any difference.

Has anyone seen this behavior and how do you get around it?

One other thing to note, I was initially at the stable isy firmware level 4.7.3 (I think). However to work with z-wave module I had to upgrade to the latest beta release (5.0.14). I believe the app worked fine after the firmware upgrade though.

Thanks in advance
jayhir
 
Posts: 2
Joined: Fri Dec 07, 2018 10:57 pm

Re: Orchestrated MobiLinc app crashes

Postby AdminWes » Fri Dec 21, 2018 10:37 pm

Hi jayhir

The app’s database is likely corrupted. Please delete MobiLinc, reboot your iPhone, confirm your iPhone’s OS is up-to-date and then reinstall MobiLinc from the App Store. That should get the corrupted database cleared out and the app back working for you again.

Wes
AdminWes
Site Admin
 
Posts: 2152
Joined: Sat Feb 07, 2009 2:52 pm

Re: Orchestrated MobiLinc app crashes

Postby jayhir » Fri Dec 21, 2018 11:02 pm

Thanks Wes. That took care of the issue.
jayhir
 
Posts: 2
Joined: Fri Dec 07, 2018 10:57 pm

Re: Orchestrated MobiLinc app crashes

Postby AdminWes » Fri Dec 21, 2018 11:12 pm

Great! Glad to hear it.

Wes
AdminWes
Site Admin
 
Posts: 2152
Joined: Sat Feb 07, 2009 2:52 pm


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